VeriStay Ltd ("VeriStay", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
For the purposes of UK GDPR and the Data Protection Act 2018, the data controller is:
VeriStay LtdWe process your data based on the following legal grounds:
| Processing Activity | Legal Basis |
|---|---|
| Providing the Services | Contract Performance - necessary to fulfil our agreement with you |
| AI processing of inspection images | Contract Performance - core service functionality |
| Sending service communications | Legitimate Interests - keeping you informed about your account |
| Security and fraud prevention | Legitimate Interests - protecting our systems and users |
| Analytics and improvement | Legitimate Interests - improving our Services |
| Marketing communications | Consent - only with your explicit opt-in |
| Legal compliance | Legal Obligation - where required by law |
We use your information to:
We do not sell your personal data. We may share data with:
We may disclose data when required by law, court order, or to protect our legal rights.
In connection with any merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change.
Your data is primarily stored and processed in the United Kingdom and European Economic Area (EEA).
Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, including:
We retain your data for as long as your account is active or as needed to provide Services:
| Data Type | Retention Period |
|---|---|
| Account Data | Until account deletion + 30 days |
| Inspection Data | Configurable by tenant (default: 2 years) |
| Media (Photos/Videos) | As per tenant retention settings |
| Backup Data | Up to 90 days after deletion |
| Audit Logs | 7 years (legal compliance) |
Data subject to legal hold will be retained until the hold is released.
You have the following rights regarding your personal data:
To exercise these rights, contact us at info@veristay.app. We will respond within 30 days.
We implement industry-standard security measures:
We use cookies and similar technologies for:
See our Cookie Policy for full details and management options.
Our Services integrate with third-party providers who have their own privacy policies:
VeriStay is a business-to-business service not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe we have collected data from a child, contact us immediately.
We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification at least 30 days before changes take effect.
Continued use after changes constitutes acceptance of the updated policy.
If you have concerns about how we handle your data, please contact us first at info@veristay.app.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Information Commissioner's OfficeFor privacy-related questions or to exercise your rights:
VeriStay LtdVeriStay is built with privacy and security at its core. Have questions about how we handle your data?
Get in Touch